Frequently asked questions

Your monthly membership payment tops up a spendable Neiber Balance. That Balance covers any Neiber service at retail price. Nothing is bundled - you decide what to book and when. Balance never expires; if you cancel monthly billing, whatever Balance you contributed is still yours to spend.

Balance is your money - the part you haven't spent is refundable within the first 14 days if you cancel. Credits are bonus money you earn from Chain leadership and referrals. Both spend on services the same way; Credits just aren't refundable in cash.

Three monthly budgets - Starter, Maintain, and Protect - each topping up your Balance every payment. Annual prepay saves 10% and credits your Balance in full up front. See current pricing for exact amounts.

A Neiber Chain is a group of neighbours within 1 km booking the same service on the same day. Everyone in the chain saves 10% (2 homes) or 15% (3+ homes). The person who starts the chain earns up to $35 in Credits, paid the day after service.

Yes, any time. Cancel monthly billing anytime - your Balance stays yours to spend on any Neiber service. If you cancel within the first 14 days, we refund any Balance you haven't already spent on a service, to the original card (Balance used toward a service isn't refundable). After 14 days, Balance stays usable but is not refunded in cash.

No - your Balance sits there until you want to use it. If a service you want isn't listed, tell us and we'll look into adding it.

Not happy? We come back - free. Just reply to your booking confirmation email and we'll make it right.

Ottawa neighbourhoods - from Rockcliffe to Manotick and everywhere between. If your address is out of area, you'll be added to the waitlist during signup.

Email neiberservices@gmail.com or use the contact form.