Privacy Policy

Last updated: September 20, 2026

This policy describes how Neiber Property Services, Ottawa, Ontario handles your personal information.

In short: we collect only what we need to schedule and deliver your services, we never sell your data, payments are handled securely by Stripe (we don't store card numbers), and you can ask us to access or delete your information at any time.

1. Who we are

Neiber Property Services (“Neiber,” “we,” “us”) is a home-maintenance provider based in Ottawa, Ontario, Canada. This policy explains how we handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law.

2. Information we collect

Account information - your name and email address, provided directly or via Google sign-in.
Property information - service address, city, and details you provide about your home (property type, number of storeys, approximate window count, doors, lawn size, irrigation, and similar service-relevant details).
Location data - we convert your address into approximate coordinates and a neighbourhood using a mapping service, to plan efficient routes and confirm we serve your area.
Photos - if you choose to upload photos of your home to help us quote and plan services.
Phone number - if you give us one, so we can reach you about a visit. We send text messages only where you have opted in, and we record when you did so. You can withdraw that consent at any time from your profile.
Booking & service history - the services you book, schedule, and complete, and related notes.
Payment information - processed by Stripe. We receive confirmation and limited details (such as the card's last four digits and status) but never your full card number.
Communications - emails and messages you send us, and reviews you submit.
Technical data - basic security and operational logs, and cookies and similar technologies. The cookies we set on our own domain are the ones needed to sign you in and keep you signed in. We also use product-analytics and error-monitoring services to understand how the site is used and to diagnose faults; those services may set their own identifiers.

3. How we use your information

To create and manage your account, and record your agreement to our terms.
To schedule, route, deliver, and follow up on your services.
To process payments, subscriptions, credits, and rewards.
To send service-related emails (confirmations, reminders, follow-ups, expiry notices).
To improve our services and, in aggregate/anonymized form, to plan where we operate. Photos you provide may be used to build internal quoting tools.
To protect against fraud, abuse, and security threats.

4. How we share information

We do not sell your personal information. We share it only with:

Service providers who help us operate - including Stripe (payments), our hosting, database and file-storage providers, an email delivery provider, a text-message provider, a mapping and geocoding service, a weather service, and product-analytics and error-monitoring providers - under agreements that limit their use of your data.
Our service team, to the extent needed to perform your booked services.
Authorities, where required by law or to protect rights and safety.

5. Where your data is stored

Your information is stored using reputable cloud providers and may be processed in Canada, the United States, or other countries where our providers operate. Where data crosses borders, it remains subject to safeguards and this policy.

6. How we protect your information

Encryption in transit (HTTPS/TLS) across the entire site, enforced by HSTS.
Payment card data is handled entirely by Stripe; we never store it.
Access controls and role-based permissions on administrative functions.
Security headers (Content-Security-Policy, X-Frame-Options, and others) to reduce common web risks.
Secrets and credentials kept out of our source code.

No system is perfectly secure, but we take reasonable, industry-standard measures to protect your information.

7. Photos & uploaded content

Photos you upload are stored to help us quote and plan your services. Our crew also takes before-and-after photos of completed work, which we send you with your completion summary. Photos are reachable through non-guessable links, by our team and by you. We do not publish photos of your property publicly unless you have given us permission for that specific photo, and you can withdraw that permission at any time. Please don't upload images containing sensitive personal details. You can ask us to delete uploaded photos at any time.

8. Retention

We keep your information for as long as your account is active and as needed to provide services, meet legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.

9. Your rights

Subject to applicable law, you may request to access, correct, or delete your personal information, and withdraw consent to non-essential processing. To make a request, email us at neiberservices@gmail.com. We'll respond within a reasonable timeframe. You also have the right to contact the Office of the Privacy Commissioner of Canada.

10. Email preferences

We send service-related emails necessary to deliver what you've booked. Any non-essential marketing emails will include an unsubscribe option.

11. Children

Neiber is intended for adults (18+) and is not directed at children. We do not knowingly collect information from children.

12. Changes to this policy

We may update this policy; the “last updated” date will change and, for material changes, we'll take reasonable steps to notify you.

13. Contact

Privacy questions or requests? Email neiberservices@gmail.com.