Terms of Service

Last updated: July 9, 2026

Plain-language summary: Neiber provides home-maintenance services in the Ottawa area on a per-service or subscription basis. You agree to give us accurate information and safe access to your property; we agree to perform services with reasonable care. Payments are handled securely by Stripe. You can cancel a subscription anytime. Full terms below.

1. Who we are

These Terms of Service (“Terms”) are an agreement between you and Neiber Property Services (“Neiber,” “we,” “us”), operating in Ottawa, Ontario, Canada. By creating an account, booking a service, or subscribing to a plan, you agree to these Terms and to our Privacy Policy.

2. Eligibility & accounts

You must be at least 18 years old and the owner or an authorized decision-maker for the property receiving service. You are responsible for keeping your account credentials secure and for all activity under your account. Provide accurate, current information; you may not impersonate anyone or create accounts for property you are not authorized to service.

3. Services

Neiber offers home-maintenance services - currently window cleaning and lawn aeration - as one-time bookings, flexible-scheduling (“Flex”) bookings, and recurring Care Plans. Service availability depends on your location falling within our active service areas. We may add, modify, or discontinue services at our discretion.

Scheduled bookings are performed on or around the date you select.
Flex bookings let us choose the date (coordinated with you) in exchange for a discount; we'll confirm the date before service.
Priority bookings carry a premium for expedited scheduling.
Care Plans bundle recurring visits scheduled within seasonally appropriate windows. Exact dates are coordinated with you in advance.

4. Property access & your responsibilities

You agree to provide safe, unobstructed access to the areas being serviced, to secure pets, and to disclose relevant hazards (e.g., unstable ground, wasp nests, in-ground sprinkler heads, delicate landscaping). If our team cannot safely or reasonably complete a service due to access issues, unsafe conditions, or inaccurate information you provided, we may reschedule or charge for the visit.

5. Pricing, payment & taxes

Prices are shown in Canadian dollars. You can book any Neiber service either as a one-off (pay retail with your card) or as a member. Members pay a lower member price on every service (see §6). Some services are priced per unit (e.g. window cleaning is priced per pane); the exact quantity is confirmed before or at the time of service. Neiber is not currently registered for GST/HST, so no sales tax is added to the amounts shown at checkout. If Neiber becomes GST/HST-registered in the future, applicable tax will be shown as a separate line item at that time and we'll update these Terms accordingly. Payments are processed by our third-party payment provider, Stripe; Neiber does not store your full card details. By providing payment information you authorize us (via Stripe) to charge the amounts shown at checkout and, for monthly memberships, on a recurring basis until cancelled. You are responsible for keeping a valid payment method on file.

6. Membership, Balance, renewals & cancellation

Neiber memberships (Starter, Maintain, Protect) are billed monthly or annually. Each successful payment tops up your Neiber Balance - a spendable pot redeemable on any Neiber service. Active members also pay a lower member price on every service (applied at checkout, before Balance and Credits) and get access to Neiber Chains (see §7). Non-members are welcome to book any service at retail without a membership - the 10% discount and chain participation are member-only perks. Monthly memberships renew automatically until cancelled; annual memberships are one-time payments that do not auto-renew. You may cancel monthly billing at any time from your profile. The following refund and continuity rules apply:

(a) 14-day refund of unspent Balance. If you cancel within the first 14 days of your membership starting, we refund the portion of your contributed Balance that you have not yet spent on a service, back to the original card. Any Balance already applied to a booked or delivered service is not refundable - this prevents a member from receiving a service and then reclaiming its cost. In practice: your refund equals your unspent Balance at the time you cancel (for example, on a $50 plan where $10 has gone toward a service, the 14-day refund is $40). Neiber Credits (earned from Chains, referrals, or the Loyalty Match) are never refundable in cash, whether within or after the 14-day window.

(b) After 14 days. Your contributed Balance stays yours indefinitely and remains usable on any Neiber service, even after you cancel monthly billing. It does not expire and is not paid out in cash.

(c) Pause. You may pause monthly billing for up to 6 months from your profile. Your Balance and Credits stay spendable during the pause; the Neiberhood Loyalty Match countdown continues to run.

(d) If a monthly payment fails, we'll try again and may pause new benefits until the balance is resolved. Your existing Balance and Credits remain yours.

7. Neiber Credits & Chains

Neiber Chains are a member-only feature that lets nearby members book the same service on the same day for a group discount (10% at two members, up to 15% at three or more, applied in addition to the standard member price from §6). Non-members are not eligible to receive chain invitations or participate in chains.

Neiber Credits are bonus funds you earn from:

(a) leading a Neiber Chain (up to $35 per chain, paid the day after service);

(b) joining a Neiber Chain that grows past your booking's discount tier (retroactive top-up credit);

(c) the Neiberhood Loyalty Match - after 6 months of active monthly membership, Neiber matches your first-6-months contributions as Credits;

(d) successful referrals ($25 to the referrer, $15 to the referred person on signup); and

(e) occasional promotions and goodwill adjustments.

Credits are spendable on any Neiber service the same as Balance, but are never refundable in cash. Credits are non-transferable except where a feature explicitly permits sharing. Credits earned through abusive behaviour (self-referral, fake chains, sockpuppet accounts) may be withheld or reversed. We may adjust reward mechanics prospectively.

8. Rescheduling, cancellations & weather

We may reschedule services due to weather, safety, or conditions that would compromise quality (for example, we avoid window cleaning during peak pollen and lawn aeration on frozen or waterlogged soil). We'll make reasonable efforts to notify you. You may reschedule a booking by contacting us with reasonable notice.

9. Satisfaction & concerns

If something isn't right, contact us promptly (reply to any service email) so we can make it right. Reviews you submit may be displayed publicly, in whole or in part, alongside your first name and the service reviewed; don't include information you wouldn't want shown.

10. Referrals

Referral rewards are issued only for genuine referrals of new customers and may be withheld or reversed for abuse, fraud, or self-referral.

11. Intellectual property

The Neiber name, logo, site, and content (including guides in The Grower's Gazette) are our property or licensed to us. You may not copy, resell, or redistribute them without permission.

12. Disclaimers & limitation of liability

We perform services with reasonable skill and care, but to the fullest extent permitted by law, our services and platform are provided “as is” without warranties of any kind. We are not liable for indirect, incidental, or consequential damages. Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable Ontario or Canadian law, including under the Consumer Protection Act.

13. Indemnity

You agree to indemnify Neiber against claims arising from your breach of these Terms, your misuse of the service, or inaccurate information or unsafe conditions you failed to disclose.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new “last updated” date and, where appropriate, communicated to you. Continued use after changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes are subject to the courts located in Ottawa, Ontario.

16. Contact

Questions about these Terms? Email us at neiberservices@gmail.com.