Terms of Service

Last updated: November 1, 2026

These Terms are an agreement between you and Neiber Property Services, Ottawa, Ontario (“Neiber”, “we”, “us”).

Plain-language summary: Neiber provides home-maintenance services in the Ottawa area on a per-service or subscription basis. You agree to give us accurate information and safe access to your property; we agree to perform services with reasonable care. Payments are handled securely by Stripe. You can cancel monthly billing anytime; if a visit on your plan is still being paid off, you settle it first. Full terms below.

1. Who we are

These Terms of Service (“Terms”) are an agreement between you and Neiber Property Services (“Neiber,” “we,” “us”), operating in Ottawa, Ontario, Canada. By creating an account, booking a service, or subscribing to a plan, you agree to these Terms and to our Privacy Policy.

2. Eligibility & accounts

You must be at least 18 years old and the owner or an authorized decision-maker for the property receiving service. You are responsible for keeping your account credentials secure and for all activity under your account. Provide accurate, current information; you may not impersonate anyone or create accounts for property you are not authorized to service.

3. Services

Neiber offers home-maintenance services - currently window cleaning, gutter cleaning and lawn aeration - as one-time bookings, flexible-scheduling (“Flex”) bookings, and monthly memberships. Service availability depends on your location falling within our active service areas. We may add, modify, or discontinue services at our discretion.

Scheduled bookings are performed on or around the date you select.
Flex bookings let us choose the date (coordinated with you) in exchange for a discount; we'll confirm the date before service.
Priority bookings carry a premium for expedited scheduling.
Plans are a monthly contribution priced to your home, with visits scheduled within seasonally appropriate windows. Exact dates are coordinated with you in advance.

4. Property access & your responsibilities

You agree to provide safe, unobstructed access to the areas being serviced, to secure pets, and to disclose relevant hazards (e.g., unstable ground, wasp nests, in-ground sprinkler heads, delicate landscaping). If our team cannot safely or reasonably complete a service due to access issues, unsafe conditions, or inaccurate information you provided, we may reschedule or charge for the visit.

5. Pricing, payment & taxes

Prices are shown in Canadian dollars. You can book any Neiber service either as a one-off (pay retail with your card) or as a member. Members pay a lower member price on the services we sell at posted prices (see §6). Some services are priced per unit (e.g. window cleaning is priced per pane); the exact quantity is confirmed before or at the time of service. Neiber is not currently registered for GST/HST, so no sales tax is added to the amounts shown at checkout. If Neiber becomes GST/HST-registered in the future, applicable tax will be shown as a separate line item at that time and we'll update these Terms accordingly. Payments are processed by our third-party payment provider, Stripe; Neiber does not store your full card details. By providing payment information you authorize us (via Stripe) to charge the amounts shown at checkout and, for monthly memberships, on a recurring basis until cancelled. You are responsible for keeping a valid payment method on file.

6. Membership, Balance, renewals & cancellation

Neiber memberships are personalized plans priced to your home and your service picks, billed monthly. Joining is one motion: you pay for your first visit in full at the member price on the day you join, and your monthly contribution covers the rest of the year from there. One exception: if you have had a one-off visit and paid for it in full, you can turn it into a plan with no visit to pay for up front, and your monthly payments start that day. Where a plan includes more than one service, the first visit is the most expensive visit in the plan; we show you which visit you are paying for before you confirm. Each monthly contribution after that tops up your Neiber Balance - a spendable pot redeemable on any Neiber service. Active members also pay a lower member price on the services we sell at posted prices, applied at checkout before Balance and Credits. The gutter add-on costs members and non-members the same, and work we quote for by hand is charged at the price on the quote. Active members also get access to Neiber Chains (see §7). Non-members are welcome to book any service at retail without a membership - the member price and chain participation are member-only perks. Monthly memberships renew automatically until cancelled, and you may cancel monthly billing at any time from your profile. We no longer sell annual memberships. An annual membership bought earlier was paid for the year and does not renew on its own. It ends at the end of the year it paid for. From 14 days before that date the app shows when it ends; if that year has already run out, it ends straight away. Until it ends nothing changes, and (a) to (c) below apply to it. The following rules apply:

(a) Visits on account. After your first visit is paid for, you may have a further visit before your contributions have covered it. The shortfall becomes an amount owing, shown separately from your Balance. Every later contribution pays what you owe first, and only what is left builds Balance. Three limits apply: you may have at most one unpaid visit at a time; you cannot withdraw Balance, leave, or put another visit on account while an amount is owing; and if a settle-up payment fails, your plan stays open but no further visits are scheduled until it clears.

(b) Withdrawal of unused Balance. You may request a withdrawal of contributed Balance that you have not spent on a service, that is not reserved as a deposit for an open booking, and that is not needed to cover an amount owing under (a), at any time, from Savings & Credits. We return the withdrawable amount to the original card. Balance already applied to a booked or delivered service is not refundable - this prevents a member from receiving a service and then reclaiming its cost. Neiber Credits (earned from Chains, referrals, or any loyalty program we run) are never refundable in cash.

(c) Cancelling. If you owe nothing, cancelling ends your plan that day: billing stops, and member pricing and chain access end at the same time. If an amount is owing under (a), you settle it first and the plan ends once that payment lands. Your contributed Balance is unaffected either way - it stays yours indefinitely, remains usable on any Neiber service after cancellation, or is withdrawable under (b). It does not expire.

(d) Pause. You may pause monthly billing for up to 6 months from your profile. Your Balance and Credits stay spendable during the pause.

(e) If a monthly payment fails, we'll try again and may pause new benefits until the balance is resolved. Your existing Balance and Credits remain yours.

7. Neiber Credits & Chains

Neiber Chains are a member-only feature that lets nearby members book the same service on the same day for a group discount (10% at two members, up to 15% at three or more, applied in addition to the standard member price from §6). Non-members are not eligible to receive chain invitations or participate in chains.

Neiber Credits are bonus funds you earn from:

(a) leading a Neiber Chain (up to $35 per chain, paid once every visit in the chain is done, and no later than two weeks after the last one);

(b) joining a Neiber Chain that grows past your booking's discount tier (retroactive top-up credit);

(d) successful referrals ($15 to the referred person on signup; $25 to the referrer once the referred person's first service is completed); and

(e) occasional promotions and goodwill adjustments.

Credits are spendable on any Neiber service the same as Balance, but are never refundable in cash. Credits are non-transferable except where a feature explicitly permits sharing. Credits earned through abusive behaviour (self-referral, fake chains, sockpuppet accounts) may be withheld or reversed. We may adjust reward mechanics prospectively.

8. Rescheduling, cancellations, deposits & weather

You may reschedule a booking at no cost with reasonable notice; any deposit moves with the new date. A scheduled card booking that is not part of a Neiber Chain and does not draw on your Balance or Credits takes a 20% deposit at the time of booking, with the remainder charged after the visit. Bookings paid from Balance or Credits, and bookings that join a chain, are settled at checkout instead. The deposit is reserved for that booking and cannot be spent on other services while the booking is open. If you cancel a booking more than 48 hours before the scheduled visit, the deposit is released in full. If you cancel with less than 48 hours notice, the deposit is retained. If the price changes on the day and you decide not to go ahead, your deposit comes back in full. A booking that took a deposit keeps the same 48 hours if it is later added to a chain. A booking that took no deposit, which includes a chain booking paid in full at checkout, is refunded the way it was paid however late you cancel. The 48 hours run to the start of your arrival window, or to 8 a.m. on the day of the visit if no time has been set yet. A deposit paid by card comes back as Neiber Balance, which you can spend on any service or withdraw once nothing is owed. We state this before you book and again when you go to cancel. We may reschedule services due to weather, safety, or conditions that would compromise quality (for example, we avoid window cleaning during peak pollen and lawn aeration on frozen or waterlogged soil); if we cancel or reschedule, no deposit is retained and anything you paid is returned to the Balance or card it came from. We'll make reasonable efforts to notify you.

9. Satisfaction & concerns

If something isn't right, contact us promptly (use Ask us in the app, or the contact form) so we can make it right. Reviews you submit may be displayed publicly, in whole or in part, alongside your first name and the service reviewed; don't include information you wouldn't want shown.

10. Referrals

Referral rewards are issued only for genuine referrals of new customers and may be withheld or reversed for abuse, fraud, or self-referral.

11. Intellectual property

The Neiber name, logo, site, and content (including guides in The Grower's Gazette) are our property or licensed to us. You may not copy, resell, or redistribute them without permission.

12. Disclaimers & limitation of liability

We perform services with reasonable skill and care, but to the fullest extent permitted by law, our services and platform are provided “as is” without warranties of any kind. We are not liable for indirect, incidental, or consequential damages. Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable Ontario or Canadian law, including under the Consumer Protection Act.

13. Indemnity

You agree to indemnify Neiber against claims arising from your breach of these Terms, your misuse of the service, or inaccurate information or unsafe conditions you failed to disclose.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted here with a new “last updated” date and, where appropriate, communicated to you. Continued use after changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes are subject to the courts located in Ottawa, Ontario.

16. Contact

Questions about these Terms? Email us at neiberservices@gmail.com.