Leave anytime. Your money stays yours.

Cancelling your membership

• Cancel monthly billing anytime from your profile - no phone call, no cancellation fee, no questions asked.
• First 14 days: refund of your unspent Balance. Cancel within 14 days of your membership starting and we refund any Balance you haven't already spent on a service, to the original card. Balance already used toward a booked or delivered service isn't refundable - so no one can get a service for free and then reclaim its cost. (Example: on a $50 plan where $10 went to a service, the refund is $40.)
• After 14 days: your Balance stays yours. Everything you contributed remains spendable on any Neiber service, indefinitely. It does not expire and is not paid out in cash.
• Credits are not refundable in cash (Chain rewards, referral bonuses, Loyalty Match) - but they stay spendable the same as Balance.
• Annual memberships are one-time payments that never auto-renew, with the same 14-day refund window.

Pausing instead

Not ready to cancel? You can pause monthly billing for up to 6 months from your profile. Your Balance and Credits stay spendable during the pause, and the Neiberhood Loyalty Match countdown keeps running.

Cancelling or rescheduling a booking

You may reschedule a booking by contacting us with reasonable notice - reply to any booking email or use the request-change option on the booking. We may also reschedule for weather, safety, or conditions that would compromise quality (we avoid window cleaning during peak pollen and aeration on frozen or waterlogged soil), and we'll make reasonable efforts to notify you. If we cancel a service you already paid for, the amount goes straight back to the Balance or card it came from.

Our guarantee

If a service isn't right, tell us promptly and we'll come back and fix it - free. Reply to any service email or reach us via the contact page.