Leave when you like. Your money stays yours.

Cancelling your membership

• Cancel monthly billing anytime from your profile. No phone call and no cancellation fee. If a visit on your plan is still being paid off, whether you have had it or it is booked, you settle that first and the plan ends once the payment lands.
• Unused Balance stays yours and can be withdrawn once nothing is owed. Request a withdrawal from Savings & Credits and we send the unused amount back to your card. Balance already spent on a delivered service, or reserved for a visit you have booked, isn't part of the withdrawable amount - so no one can get a service and then reclaim its cost.
• Cancelling doesn't touch your Balance. It just stops the monthly billing. Everything you contributed stays spendable on any Neiber service, indefinitely - or withdrawable as above.
• Credits are not refundable in cash (Chain rewards and referral bonuses) - but they stay spendable the same as Balance.
• Annual memberships are no longer sold. If you bought one earlier, it was a one-time payment that does not renew on its own. It ends at the end of the year it paid for. From 14 days before that date the app shows when it ends; if that year has already run out, it ends straight away. Member pricing runs to that date, and unused Balance from it is withdrawable the same way.

Pausing instead

Not ready to cancel? You can pause monthly billing for up to 6 months from your profile. Your Balance and Credits stay spendable during the pause.

Cancelling or rescheduling a booking

• Rescheduling is always free. Use the request-change option on the booking. Your deposit moves with the new date.
• Some bookings take a 20% deposit when you book, with the rest charged after the visit. The deposit is reserved for that visit and can't be spent on anything else while the booking is open.
• Cancel more than 48 hours before your visit and the deposit is released in full to your Neiber Balance. Spend it on another visit, or withdraw it to your card from Savings & Credits once nothing is owed. Cancel with less than 48 hours notice and the deposit is kept. That is the slot we held for you. We count the 48 hours from when you send your request, not from when we reply, up to the start of your arrival window. If we have not set your arrival time yet, we count to 8 a.m. on the visit day.
• If the price changes on the day and you decide not to go ahead, your deposit comes back in full.
• Neiber Chain bookings you start or join are paid in full and take no deposit. If you need to cancel, use Request a change on the booking and we refund it the way you paid: card payments go back to your card, and Balance or Credits go back to your Neiber account. A booking that took a deposit keeps the deposit rule above, even if we later add it to a chain.
• If we cancel or reschedule (weather, safety, or conditions that would compromise quality - peak pollen for windows, frozen or waterlogged soil for aeration), a reschedule moves your deposit to the new date, and if we cancel, your deposit goes back to your Neiber Balance in full, however close to the visit it is. Anything else you paid goes back to the Balance or card it came from, and we will make reasonable efforts to notify you.

Our guarantee

If a service isn't right, tell us promptly and we'll return and put it right - free. Tell us in the Ask us chat or on the contact page.